92-Year-Old Woman Denied Business Class, They Regret It After Seeing Her Passport
A Lesson in Airline Accountability
Cora did not waste time and shared her troublesome onboard experience with Violet, her daughter. She detailed everything, from the unhelpful flight attendants to the unwelcome treatment she endured. Understandably, Violet was deeply disturbed by her mother’s ordeal and took swift action. That evening, she contacted each flight attendant involved and made the tough decision to terminate their employment.
It isn’t uncommon for airlines to have strict policies on passenger treatment, and complaints can lead to investigations and disciplinary actions for employees who violate these policies. Violet’s decisive action underscored the need for professionalism and courtesy to ensure a safe and pleasant journey for future passengers.
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